Role: UX Architect / Product Designer
The Challenge:
Operations teams can see shipment data, but identifying which delays actually require intervention is often difficult.
The Approach:
Designed the experience around a simple operational flow: Monitor → Prioritize → Understand → Act → Resolve.
• Prioritize high-impact exceptions
• Surface delay cause and downstream impact
• Show clear shipment status and milestones
• Move users quickly from insight to action
" Visibility should lead to Action "